State Farm® Insurance Agent Susana Arvizu
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Yesenia Huerta
December 5, 2023
5
out of
5
rating by Yesenia Huerta
"Great customer service!!!"
Xavier Espinosa
December 4, 2023
5
out of
5
rating by Xavier Espinosa
"Glad to have a local business that is willing to go above and beyond with my insurance needs."
Clarissa Torres
July 31, 2023
5
out of
5
rating by Clarissa Torres
"I am extremely happy with the customer service I have received from Paloma! She has helped me from the beginning of getting my quote from my vehicle to a claim that needed to be made . She has with me through out the whole process of the hail damage claim I had to do. She has eased all of my anxiety to this very moment. Like a good neighbor Paloma was there!"
Ian Robles
July 21, 2023
5
out of
5
rating by Ian Robles
"One of the best experiences from start to finish. Susana was amazing and took her time to find me the best deal while listening to what I was looking for. She made the process very easy and enjoyable! 10/10 recommend for all your insurance needs!"
We responded:
"Ian, thank you so much for your kind review. It was my pleasure helping you select the best insurance plan for your vehicles and home. We look forward to continuing to protect you and your family! "
Justa Najera
August 23, 2022
5
out of
5
rating by Justa Najera
"Liliana really made my switching insurance so fast & easy. Not only did I get a better deal, the customer service was pleasant & efficient!!! Happy customer 😊"
We responded:
"Justa, I really appreciate you sharing about your experience about my office and about Liliana. She truly is a great team member and goes above and beyond for her customers. We look forward to being your preferred insurance provider."
Eusevio Palma
August 17, 2022
5
out of
5
rating by Eusevio Palma
"The Susana Arvizu insurance agency is one of a kind when it comes to serving your insurance needs. Interactions with Paloma & Susana have been nothing less than unique & awesome. They take the time to answer your questions, understand your needs, & recommend services and coverages best suited for your needs. With great customer service comes their great outgoing personalities. I personally recommend them for all your insurance needs. You will not be disappointed!"
We responded:
"Eusevio, your words mean so much to our office. It has been a pleasure doing business with you and we are proud to continue to help with all your insurance needs."
Lizette Rey
August 15, 2022
5
out of
5
rating by Lizette Rey
"Paloma is your to go person!!!! Best customer service ever❤️ Will go above and beyond to get you the best and be taken care of!"
We responded:
"We appreciate your 5 star review Lizette. Paloma is a great part of our team and loves helping her customers with all of their insurance needs."
isidro castillo
August 2, 2022
5
out of
5
rating by isidro castillo
"Susana and her co workers make everything easy for me handles everything in a very professional manner , and very understanding with payments and other matters and won’t hesitate to answer any questions . Thank y’all for y’alls services much appreciate it."
We responded:
"Isidro, thank you so much for the positive review of our office. We pride ourselves in excellent customer service and look forward to continue to insure your autos and your other assets."
Amairani Anaya
July 19, 2022
5
out of
5
rating by Amairani Anaya
"I was invited to the office by Paloma Arzabala, she knew exactly what I needed! She made the process so easy, I understood what I had purchased and gave me options that best fit my needs and business. I purchase general liability for my business, which is VERY important. Thank you Paloma!!"
We responded:
"Amairani, thank you so much for choosing our office to provide you with your business insurance needs. We love supporting other small businesses and answering any questions business owners may have. We look forward to seeing your business grow and being beside you along the way!"
Kary G.
July 14, 2022
5
out of
5
rating by Kary G.
"Paloma is such a great person helps you understand everything and takes her time w client very polite ♥️"
We responded:
"Thank you so much for your review Karina. We strive to offer the best customer service for our customers and Paloma excels in her service and knowledge. We appreciate your business!"
Isabel Morales
May 27, 2022
5
out of
5
rating by Isabel Morales
"Paloma was great, she helped me get the commercial insurance that I need at a great cost and she was also very helpful. It took us three days of going back and forth with information to get me set up but she never gave up on me like other agents would have she kept reaching back to me until we were able to get everything finalized!"
We responded:
"Isabel, thank you so much for your 5-star review and for sharing about your experience with my office. Paloma is diligent and is always happy to answer any insurance questions our customer's may have. It's a pleasure to insure your business and we look forward to growing the relationship and protecting the rest of your assets as well."
Soledad Gonzalez
May 9, 2022
5
out of
5
rating by Soledad Gonzalez
"Susana made switching our insurance a pleasant and seamless process. She patiently answered all of our questions and provided clear details regarding multiple aspects of our home insurance quote. We ended up bundling both home and auto as it will save us hundreds of dollars a year compared to our previous insurance company. We also have better coverage on our home with State Farm. Overall, I would highly recommend contacting Susana for your insurance needs!"
We responded:
"We appreciate your 5-star review Soledad. Thank you for sharing your experience with us. We strive to offer the best service for our customers and are always happy to explain your home and auto coverage. Thank you for placing your trust in us, we value you!"
Ira “Roc” Scott
May 2, 2022
5
out of
5
rating by Ira “Roc” Scott
"Very knowledgeable, customer service was top notch, excellent communication and always readily available for me and my family if we have any questions or incidents concerning our homes and or vehicles. Susana makes you feel more like family than just a customer. 😊 I would definitely, without a doubt, recommend Susana and her team for anyone seeking out insurance services."
We responded:
"Ira, it was a pleasure insuring your new home and your vehicles. Your kind words mean so much to us. We look forward to continuing to protect your autos and home."
Audra Arzabala
April 27, 2022
5
out of
5
rating by Audra Arzabala
"My insurance agent is phenomenal. My experience with State Farm is excellent thank you Paloma for the time and attention on my claim."
We responded:
"Audra, thank you for your kind review. We truly have the best licensed team at our office, I am glad Paloma was able to assist with your policies and your auto claim. We value your business!"
Tatii Mijarez
March 21, 2022
5
out of
5
rating by Tatii Mijarez
"Great experience with this agency. Agent Liliana carefully took care of all my needs. I really recomend state farm"
We responded:
"Mrs. Mijarez, we greatly appreciate your kind words and review. Liliana is a star member of our team and always makes sure our customers are taken care of. Thank you for choosing Susana Arvizu State Farm!"
Bianca Medina
March 8, 2022
5
out of
5
rating by Bianca Medina
"Overall great friendly service! I was attended by Liliana Rodriguez. She was very patient with me answered all my questions and informed me of every little thing I was going to pay for and why. She got me the best coverage. She was even willing to work on a Saturday to get me my quotes! I 100% recommend going to her for the best quotes and service."
We responded:
"Thank you for your kind review Bianca! Lili is wonderful and goes out of her way for her customers. We are appreciate you giving us the opportunity to quote and insure your vehicles."
Valeria Gomez
March 2, 2022
5
out of
5
rating by Valeria Gomez
"Paloma was of great help and made my transition as smooth as possible!!!!"
We responded:
"Thank you for your review Valeria. I am glad you had a great service experience with Paloma. We look forward to continuing to insure your auto and all the things important to you!"
Leslie Rodriguez
February 14, 2022
5
out of
5
rating by Leslie Rodriguez
"I received great and prompt service when I called to inquire auto insurance. Call was answered by Liliana and she quickly got me some very great insurance quotes that were 50% lower and more coverage than what I was already receiving. If you need any type of insurance don't hesitate to call and ask for Liliana."
We responded:
"Leslie, thank you for sharing about your wonderful experience with our office and our team member Liliana. We pride ourselves in our customer service and ensuring our customers understand their insurance policies. Thank you for your recommendation!"
carlos ortega
February 2, 2022
5
out of
5
rating by carlos ortega
"Awesome people, will fight for your business, amazing customer service, and willing to go the extra mile for everything."
We responded:
"Thank you for your review Carlos! We strive to give our customers the best customer service and make sure they feel valued. We appreciate your business and look forward to being your insurance of choice!"
David Rodriguez
February 1, 2022
5
out of
5
rating by David Rodriguez
"Awesome group! Friendly and very responsive, definitely would recommend to others."
We responded:
"David, thank you for your review and kind words. We appreciate your business and also all the referrals you have sent us!"
Bibi Rosales
January 31, 2022
5
out of
5
rating by Bibi Rosales
"Great place to go and great help! Paloma helped me throughout the WHOLE process and saved me so much on my cars insurance! Would highly recommend!"
We responded:
"Bibi, we appreciate your 5-star review and recommendation. We look forward to working with you for your car insurance and any other needs!"
Laura Ortega
January 30, 2022
5
out of
5
rating by Laura Ortega
"Love my insurance so happy to fin the perfect one for me! I received the best service from Paloma arzabala she has answered all of questions and phone calls without losing patience! I feel welcome and comfortable as we should feel with our car insurance ! Thank you lady!😁"
We responded:
"Laura, we appreciate you leaving feedback about your experience with us. It is our pleasure to assist you and make sure all of your auto and life insurance questions are answered. We look forward to growing our business relationship with you!"
Ernesto Jimenez
January 28, 2022
5
out of
5
rating by Ernesto Jimenez
"Get with Paloma Arzabala! definitely recommend"
We responded:
"Thank you for your review Ernesto! Glad you got to work with Paloma, she is great!"
fernando verdeja
January 28, 2022
5
out of
5
rating by fernando verdeja
"(Paloma Arzabala) great person helped me very good! Would recomend her."
We responded:
"Fernando, thank you for your positive feedback and 5-star review. Paloma is dedicated to ensuring her customers understand their car insurance, I'm glad she helped you! We appreciate your business!"
Isabella Saenz
January 26, 2022
5
out of
5
rating by Isabella Saenz
"The ladies are all so incredible and helpful! When I went in I had so many questions and they took the time to explain everything step by step! Thank you Paloma,Susana & Liliana for getting me the best quotes for my business and car insurance! I highly recommend them! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you so much for your words Isabella! It was truly a pleasure helping you out and getting your autos and your business covered. We love supporting local and it is awesome that we get to insure our local small businesses too. Thank you for trusting us!"